Pricing Policy
This page sums up how prices, payments and refunds work on Tilt. The full rules are in sections 6 to 9 of our Terms of Service. If this page and the Terms ever say different things, the Terms apply.
Prices
- Prices are in Indian rupees and include GST. The app shows the price before you pay.
- Prices differ between communities and can change. A change never affects a pass you’ve already bought.
- Most payments on Tilt are between ₹20 and ₹1,000.
Passes
- In most communities you need an active pass to ride. Passes are sold for fixed periods of different lengths, shown in the app.
- A pass may include a daily ride allowance, shown in the app before you buy. If it does, the allowance is shared across your rides and resets at midnight (Indian Standard Time).
- Once you’ve used the day’s allowance, each extra minute is charged from your wallet at the rate shown in the app.
- A pass starts when you buy it and ends at 11:59 pm on its last day. A month means 30 days and a year means 360 days.
- Passes don’t renew automatically. You can buy your next pass in advance, or upgrade an active pass to a longer one where the app offers it.
Wallet
- Under the Reserve Bank of India’s rules on prepaid payment instruments, the Tilt wallet is a closed-system wallet. Credits can be used only for Tilt services, and can’t be withdrawn as cash or transferred.
Charges for misuse, damage and loss
| What happened | What we charge |
|---|---|
| You took a bike to a station in another community, or left it there | ₹500 |
| You rode a bike without an ongoing ride in the app | ₹100 |
| You damaged a bike, dock or station | The actual cost of repair and parts |
| A standard bike was lost or damaged beyond repair while you were responsible for it | ₹12,000 |
| An electric bike was lost or damaged beyond repair while you were responsible for it | ₹35,000 |
| A government authority fined us or impounded a bike because of how you used or parked it | The amount of the fine plus our cost of getting the bike back |
A bike that isn’t back in a dock within 24 hours, with no word from you, may be treated as lost.
Refunds and cancellations
- Passes and wallet top-ups are non-refundable and can’t be cancelled once bought. This also applies if we close or move any station, including all the stations in your community, even if that affects your access to bikes.
- We refund you if you were charged twice, were charged more than the price shown at checkout, or paid but didn’t receive your pass or credits. Refunds go to your original payment method and usually reach you within 5 to 7 working days.
- If a payment fails but money left your bank account, it’s returned automatically, usually within 5 to 7 working days. If it hasn’t arrived after that, check with your bank, then contact us.
- If a ride was charged wrongly, tell us through in-app help within 7 days of the ride. We’ll correct the charge to your wallet.
Contact
support@tilt.bike, or Feynman Technology Private Limited, HD-139, WeWork Salarpuria Magnifica, 13th Floor, 78 Old Madras Road, Mahadevapura, Bengaluru, Karnataka 560016.